Click here to learn more about Owner/Philanthropist, Connie Milstein.
Where is Connie's Bakery & General Store located?
If you'd like to see our entire line of homemade baked goods and specialty cakes, along with wonderful handcrafted gift shoppe items, come visit our flagship store in Mount Kisco, New York (only 50 miles North of New York City).
From our store, we also ship gift baskets and cookie tins NATIONALLY via FedEx ground and air service.
Location #1:
Connie's Bakery & General Store
41 South Moger Avenue (down the alley from Starbucks)
Mt. Kisco, NY 10549
Phone: 914-242-2014 or 866-926-6643
E-mail: info@connies.org.
Location #2:
Connie's also has a gift shoppe & coffee bar at The Northern Westchester Hospital, with the same homey, comforting and fun shopping environment as the flagship store. Plus supreme coffee!
Connie's @ NWH
Northern Westchester Hospital
400 East Main Street (inside main entrance).
Mt. Kisco, NY 10549
Phone: 914-666-1813
In addition to making purchases in our store and online, how can I support Connie's Mission?
You can make a donation directly to Foundation Sweet Success, which is Connie's not-for-profit foundation. 100% of these funds will be donated to our charitable partners.
Please make check payable to: "Foundation Sweet Success"
SEND TO:
Attn: Foundation Sweet Success
Connie's Bakery & General Store
41 S. Moger Avenue
Mt. Kisco, NY 10549
All donations made to Foundation Sweet Success are 100% tax-deductible. As required by the IRS, a letter acknowledging your donation and stating that we provided no goods or services in consideration of this gift will also be sent to you.
How does my organization become a Charitable Partner?
Any organization interested in becoming one of Connie's Charitable Partners must have 501(c)(3) designation from the IRS. Eligible organizations are invited to email or send a letter of interest (please include a brief paragraph that best describes your organization), along with any additional supporting materials (brochure, pamphlet, etc.) to the following address:
Attn: Charitable Partner Request
Connie's Bakery & General Store
41 South Moger Avenue
Mt. Kisco, New York 10549
OR EMAIL TO:
info@connies.org (subject: Charitable Partner Request)
How do we place Multiple Orders?
Email us your request (include your name and phone number in the body of the email) at orders@connies.org and we will email the multiple order form directly to you. This method will help us expedite your order and you will not have to spend time placing multiple orders on the internet site. Or, feel free to call us at 914-242-2014.
Can your bakery items be shipped?
Check the Connie's Bakery Treats pages for our shippable items. Our old-fashioned cookies, specialty cookies, quick breads and brownies can all be shipped in a variety of tins and decorative packaging. At this time, we are not able to ship pies and other delicate items, but if you are in New York, please stop in to the store to sample our cupcakes, tarts, UFOs and other treats. We guarantee it will be worth the trip!
Where do you ship to?
We ship FedEx Priority, 2 Day and Ground to most addresses in the United States, including in Alaska and Hawaii. However, overnight service is not available to all addresses in every state. In the event that next day service is not available, we will notify you that we will not be able to accept cookie tin orders for those destinations. We cannot ship to PO Boxes or APO addresses or outside of the USA.
When and how will my order be shipped and what are the charges for delivery?
We ship most orders within one to two business days.
Shipping prices reflect both the weight and dimension of your package and the speed with which it will be delivered. Since we do not use preservatives in our bakery products, cookie tins ship on Mondays, Tuesdays and Wednesdays, to arrive within 2 days. Biscotti and Gift Baskets ship any day, Monday through Friday via FedEx ground.
To view your estimated shipping charges, place your items into your shopping cart and proceed to check out. A representative from Connie's will contact you before shipping your order if the actual FedEx charge exceeds the quoted estimate by more than $2 or if our automated FedEx shipping calculator is unable to provide you with a shipping charge.
PLEASE NOTE: FEDEX charges $11 for ANY missing or incorrect address (suite number, floor number and apartment number must be included in order to avoid the extra charge). That fee is only incurred after your package is delivered and at that time, your credit card will be charged the additional $11 fee.
Is food from Connie's kosher?
Connie's Bakery & General Store has been certified "Kosher Dairy." If you would like a copy of the certification faxed to you, please call us at (914) 242-2014 or (866) 926-6643; or send an e-mail request to info@connies.org.
Do any of Connie's online bakery treats contain nuts?
ALL BAKED GOODS PREPARED IN A FACILITY THAT HANDLES DAIRY,WHEAT, TREE NUTS, PEANUTS AND SOY. If you would like a ingredient listing of any of our online products, please email a written request including your name, address, and phone number to info@connies.org or call the store at 914-242-2014
Does Connie's Bakery & General Store cater events or make custom cakes?
We look forward to working with you or your company to serve delicious Connie's bakery items at your upcoming parties or business events. Our muffins, scones, and biscotti are sure to liven up your next breakfast meeting. Gorgeous seasonal pies and tarts will make a perfect ending for your next dinner party. Give our Executive Pastry Chef a call at (914) 242-2014 or (866) 926-6643 to discuss all of the options.
How long will your products stay fresh?
Our cookies are best eaten upon receipt. Please click on photos of bakery items (In Shop Bakery section) and then click on Freshnesss details will appear in pop-up window.
Do you have gift certificates?
Yes we do. You can pick one up at our store in Mt. Kisco.
Do you make gift baskets?
Yes. Some of our most popular items and baskets are highlighted on the Connie's Gift Baskets page. We would also be happy to help customize a basket specifically for you. Please give us a call at 914-242-2014 or 866-926-6643 to discuss the wide variety of items from which you might choose.
What forms of payment do you accept?
For on-line or phone orders, we accept only Visa, Mastercard and American Express credit cards or debit cards with Visa or Mastercard logos.
Where is my credit card ID number?
You are required by Visa, Mastercard, and American Express to provide your credit card ID number as an added security precaution for online and telephone purchases. See the diagrams below to locate your card ID number. Note: once this transaction is complete, we will not store or save your credit card account number or the card ID number.
Do I have to pay sales tax?
Food items are not taxable. Other gift items will be assessed a tax only if they are being delivered to an address in New York State.
Is it safe to order from Connie's online?
Yes, our server requires 128-bit SSL encryption. which is supported by all modern browsers. You'll see "https:" at the beginning of the URL (Location) during Check Out and Order Submission, and no one will be able to intercept your personal information. Your browser may give you other security feedback (e.g. a "lock" logo and/or yellow URL background) to ensure that you know when you're in an encrypted session.
We encrypt your credit card information and store it securely only until your transaction has been completed; we do not retain it permanently. Of course, if you feel more secure ordering by telephone, please do so; we will protect your personal information and credit card number just as carefully if you do it that way.
What is Connie's Bakery's privacy policy?
We do not sell or share any of our customers' personal data. Your credit card and billing information, shipping information, and the details about what you've ordered (including your gift messages) are used only to fulfill your order. Approximately one week after your order has shipped, we automatically delete your credit card information from our computer records; we retain it only long enough to handle any changes or problems.
While shopping (and checking out) online, our server creates one browser session cookie (which is automatically deleted when you close your browser), called "_ZopeId." (You must allow this cookie to be created and returned to our server in order to shop online.) There is no personal information in that cookie; it merely contains a unique number so the server knows which order you're working on. If someone else were to steal that cookie from you, it would not validate and could not be used to impersonate you or subvert your order.